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How to make appointments

The Chislehurst Medical Practice provides bookable routine patient appointments with the Doctors and Nurses.  These routine appointments are for 10 minutes.  Sometimes patients need longer and sometimes patients want 2-3 things managed in that visit. Where possible the Doctors and Nurses try and do this but sometimes this may not be possible and the Doctor or Nurse may ask you to re-book.  We would ask you to respect this.  If you know that you will need longer than 10 minutes then please consider booking a longer appointment.

 

Routine appointments up to 6 weeks ahead to see the Doctor or Nurse can be made by:·

  • Attending the surgery reception during opening hours
  • Telephoning the surgery during opening hours.

                   0208 295 2464

  • Via the website (initially you will need to come into the surgery to register for this service & bring photo ID with you).

 

Choice of Practitioner

All patients have the right to express a preference for a particular practitioner; this should be stated when speaking to the reception staff at the time of booking. Staff will aim to offer you the next available non-urgent appointment. If your need is more urgent then please tell the staff and they will aim to offer you a sooner appointment but cannot guarantee with which practitioner

If you want a routine appointment please phone after 10.30 when the phone lines are less busy.

Urgent appointments

If you feel that your problem cannot wait until the appointment offered to you please tell the receptionist. She will then try and see if you can be fitted in earlier. If the problem is perceived to be so urgent that you need to be seen the same day please ring as soon after the practice opens (see opening hours for daily information) as possible; either you will be fitted in to a routine surgery, offered an appointment at another local site (see below) or invited to attend the Emergency Surgery which is only available for medical emergencies that cannot wait until the following day, when all other available appointments for the day have been filled.

Bromley GP Alliance

Each day there will be additional appointments available for booking, released each day at three other sites:-

Orpington ( Poverest Medical Centre, 42 Poverest Rd BR5 2DQ) and
Beckenham (Cator Medical Centre based at Beckenham Beacon, 379 Croydon Rd BR3 3QL)
Bromley (Crown Medical Centre 3 Mackintosh Street, Bromley, Kent, BR2 9GT )

where you can be seen by a Bromley based GP between the hours of 16.00 and 19.40.

In addition there are pre bookable appointments at these sites on a Sunday morning released 4 weeks in advance and also Saturday morning appointments released the preceding Monday morning.

N.B You must contact Chislehurst Medical Practice to access these appointments

To cancel an appointment at any of the Hub sites please telephone 01689 871933.

Dental Problems

Please note we DO NOT deal with dental problems. Please contact your dental surgery.

For emergency dental treatment please contact either your dentist or Bromley PCT 020 8776 3685 and you will be given details of how to access dental services out of hours

Did Not Attends (DNA's)

Each year at least 1000 patients do not keep their booked appointments. This equates to one whole 3-hour surgery each week or 2 days of a doctors time per month or almost 5 weeks of a doctors time a year. Time that could otherwise be used to improve services for you. Please be considerate, if you are unable to keep an appointment then please inform us so that we can use that appointment for someone else. This can be done 24 hours a day 7 days a week using the telephone messaging service on the main surgery number Option 2.

 
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