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Services for the Disabled

The Practice will undertake an access audit on an annual basis in order to determine that our services for the disabled remain current and appropriate.

 All staff are offered disability training within six months of appointment to ensure that they are able to assist with wheelchairs, partially sighted and blind patients as well as others with special needs.

Patient facilities include:-

  • large font Practice Leaflet
  • Clear signage
  • Access for guide dogs and others assisting special needs


Disabled patients are able to make appointments using the online system as well as the telephone service and face to face access at reception.

Anyone requiring further information regarding our facilities and access can contact the Practice Manager on 020 8295 2464 or in writing.




It is unlawful for service providers to treat disabled people less favourably for a reason related to their disability, and “reasonable adjustments” for disabled people, such as providing extra help or making changes to the way they provide their services are now required, and this includes adjustments to physical features of premises to overcome physical barriers to disabled access.


The nature of general practice is such that guide dog / hearing dog (“assistance” dog) access is common and desirable. The purpose of this policy is to set out a few simple principles for dogs on the premises. It is not intended to cover the use of assistance dogs in relation to employees of the Practice, which would encompass a wider range of disability employment law considerations.


  • The Practice welcomes assistance dogs

  • The Practice will manage the presence of assistance dogs without recourse to the owner and will pay particular attention to infection control and housekeeping whilst dogs are on the premises

  • Physical contact with a dog by clinical staff will be resisted during consultations or examinations, and whilst a general surgery is in progress

  • Hand washing or alcohol hand gel will be used by staff after any physical contact with a dog, whether during a consultation or not

  • Care will be taken by clinical staff to identify other patients in the surgery list for that session who have been identified as potentially being adverse clinically to the presence of dogs. This will include patients who are:

    • allergic to dogs
    • immunosuppressant
    • phobic to dogs


or have another medical reason and consideration will be given to allowing them to wait, or be seen in an alternative room.


  • Cleaning staff will be advised to pay particular attention to a room known to have accommodated a dog that day

  • In the event of an incident involving a dog, a significant event record will be created.

  • Owners of assistance dogs will be given the opportunity to “tour” the Practice and the grounds with their assistance dog to enable the dog to become familiar with routes throughout the building, including those routes seldom used. This will include routes to and from:
    • Public / disabled toilets
    • Through fire exits and on to assembly areas
    • To usual GP and nurse rooms
    • Access and egress to the building by normal routes


            and will be given the opportunity for “refresher” practice on a regular basis.


As part of the high level of training an assistance dog receives there are unlikely to be any incidents giving rise to special concern, and the following aspects of these dogs on the premises are likely to be standard behaviour for these animals:

·         Dog will remain on a lead in close contact with the owner

·         The dog will usually lie quietly with the owner when waiting to see a clinician and is trained to behave well in public places

·         Dog is unlikely to foul any area not within its usual habit and are trained to go to toilet on command, and will be well-groomed (minimal loose hair)

·         The dog will be in good health, physically fit, with vaccinations and care programme up to date

·         The dog will wear a special identifying harness and collar tag



Equality and Human rights Commission - Making reasonable adjustments

 Practice Manager on the surgery telephone number 02089148823.

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